Category: (2) TAM Application Type
Application Identifier: 7.12.6
Maturity Level: 4
Workforce Management Reporting applications provide the necessary functionality to report on the status pertinent Workforce information, including activity and staff data.
Workforce Management Reporting applications provide the necessary functionality to report on the status of open work orders as well as technician information such as availability, utilization, and overall performance. It also includes forecasting of the workload and respective assignable staffing requirements on a daily, weekly, and longer period basis.