Frameworx Application: Service Quality Analysis

Category: (2) TAM Application Type

Application Identifier: 6.9.3

Maturity Level: 4

Overview

Service Quality Analysis applications continuously analyze and evaluate the quality of services being delivered by the service provider. The analyzed data is logged and made available for reporting, and present analysis results made available as notifications for immediate action in case of significant deviation.

Functionality

Service Quality Analysis functionality includes the following:

• Analysis of the service quality data collected by Service Quality Monitoring
• Comparison of the collected data to the KQIs and SLOs established by SQM Establishment.
• Evaluate the service quality trends over time
• Provide conclusions to relevant areas to make improvements
• Correlation of information from various sources to determine root cause and impact

Supported Business Services

(2) TAM Application Type Service Quality Analysis

Appears on these diagrams:

• 6.9 Service Quality Management
• Service Quality Analysis

is a more detailed diagram for the

• Service Quality Analysis

Frameworx Processes (Automated TAM to eTOM)

• Analyze Service Quality
• Improve Service Quality
• Reassign / Reconfigure Service or Service Parameters
• Track & Manage Service Quality Performance Resolution

Frameworx Domains (Horizontal)

• Service Domain

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