Category: (2) TAM Application Type
Application Identifier: 6.9.2
Maturity Level: 4
Service Quality Collection & Monitoring applications provide the necessary functionality to continuously collect and monitor service quality as determined by Service Quality Model Establishment.The collected data is logged and made available for further analysis, and present quality level made available as notifications for immediate action in case of significant deviation.Collects service quality related information from established sources, including service performance management, service problem management, third parties, and customers
Service Quality Collection & Monitoring collects service quality related information from established sources, including service performance management, service problem management, third parties, and customers.