Frameworx Application: Service Performance Monitoring

Category: (2) TAM Application Type

Application Identifier: 6.7.1

Maturity Level: 4

Overview

Service Performance Monitoring applications provide the necessary functionality to continuously collect data and monitor the performance of the service provider's services.The collected data is logged and made available for further analysis, and present performance made available as notifications for immediate action in case of significant deviation.

Functionality

Service Performance Monitoring applications provide functionality to collect data and monitor the performance of the service provider's services.  Functionality includes:

• Service performance data collection, including end-to-end service data
• Collection of relevant resource data
• Service performance monitoring data accumulation
• Service performance event correlation and filtering
• Service Data aggregation and trending

Supported Business Services

(2) TAM Application Type Service Performance Monitoring

Appears on these diagrams:

• 6.7 Service Performance Management
• Service Performance Monitoring

is a more detailed diagram for the

• Service Performance Monitoring

Frameworx Processes (Automated TAM to eTOM)

• Monitor Service Performance Degradation Report

Frameworx Domains (Horizontal)

• Service Domain

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