Category: (4) eTOM Process Type
Process Identifier: 1.3.11.4.5
Original Process Identifier: 1.1.1.12.4.5
Maturity Level: 4
Initiate requests, through - S/P Settlements & Payments Management for resolution by the supplier/partner of the specific bill inquiries/complaints.
Not used for this process element.
Not used for this process element
The purpose of Initiate S/P Customer Bill Inquiry Resolution Request process is to Initiate re-quests, through - S/P Settlements & Payments Management for resolution by the supplier/partner of the specific bill inquiries/complaints. Some specific product and/or service components may be owned and managed by suppliers/partners.
Not used for this process element
Not used for this process element
The purpose of Initiate S/P Customer Bill Inquiry Resolution Request process is to Initiate re-quests, through - S/P Settlements & Payments Management for resolution by the supplier/partner of the specific bill inquiries/complaints. Some specific product and/or service components may be owned and managed by suppliers/partners.
Not used for this process element
In these cases, this process is responsible for initiating requests, through - S/P Settlements & Payments Management for resolution by the supplier/partner of the specific bill inquiries/complaints.