Category: (4) eTOM Process Type
Process Identifier: 1.3.11.4.7
Original Process Identifier: 1.1.1.12.4.7
Maturity Level: 4
Request cancellation of existing customer bill inquiry reports
Not used for this process element.
Not used for this process element
The purpose of Cancel Customer Bill Inquiry process is to cancel existing customer bill inquiries.
The cancellation may be caused by the cancellation requests of bill inquiry from the specific customers, a CSR or processes.
Not used for this process element
The purpose of Cancel Customer Bill Inquiry process is to cancel existing customer bill inquiries.
Cancellation may result in charges or other changes if work has been undertaken.
Not used for this process element