Category: (4) eTOM Process Type
Process Identifier: 1.3.11.4.6
Original Process Identifier: 1.1.1.12.4.6
Maturity Level: 4
Modify existing customer bill inquiries
Not used for this process element.
Not used for this process element
The purpose of Modify Customer Bill Inquiry process is to modify existing customer bill in-quiries when the bill inquiry or complaint is changed by the customer, a CSR or other processes. This process is also responsible for changing the status of customer bill inquiries/complains.
Not used for this process element
Not used for this process element
The Modify Customer Bill Inquiry process modifies existing inquiries when the bill inquiry or complaint is changed or when additional information is available. This process is also responsible for changing the status of customer bill inquiries/complains.
Not used for this process element
Not used for this process element