Frameworx Process: Escalate/End Customer QoS Report

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.5.6

Original Process Identifier: 1.1.1.7.5.7

Maturity Level: 4

Description

Monitor the jeopardy status of open customer QoS performance degradation reports, and escalate customer QoS performance degradation reports as necessary.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Monitor the jeopardy status of open customer QoS performance degradation reports, and escalate customer QoS performance degradation reports as necessary.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Monitor the jeopardy status of open customer QoS performance degradation reports, and escalate customer QoS performance degradation reports as necessary.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Escalate/End Customer QoS Report

Appears on these diagrams:

• 1.3.8.5 Track & Manage Customer QoS Performance Resolution

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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