Frameworx Process: Cancel Customer QoS Report

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.5.5

Original Process Identifier: 1.1.1.7.5.6

Maturity Level: 4

Description

Cancel a customer QoS performance degradation report when the specific request was related to a false performance event

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Cancel a customer QoS performance degradation report when the specific request was related to a false performance event

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Cancel a customer QoS performance degradation report when the specific request was related to a false performance event

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Cancel Customer QoS Report

Appears on these diagrams:

• 1.3.8.5 Track & Manage Customer QoS Performance Resolution

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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