Frameworx Process: Co-ordinate Customer QoS Analysis, Restoration & Repair

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.5.2

Original Process Identifier: 1.1.1.7.5.2

Maturity Level: 4

Description

Schedule, assign and coordinate analysis and specific customer QoS performance restoration activities and/or repair activities delegated to other processes

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Schedule, assign and coordinate analysis and specific customer QoS performance restoration activities and/or repair activities delegated to other processes

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Schedule, assign and coordinate analysis and specific customer QoS performance restoration activities and/or repair activities delegated to other processes

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Co-ordinate Customer QoS Analysis, Restoration & Repair

Appears on these diagrams:

• 1.3.8.5 Track & Manage Customer QoS Performance Resolution

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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