Frameworx Process: Inform Customer on QoS Impacts

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.2.4

Original Process Identifier: 1.1.1.7.2.4

Maturity Level: 4

Description

Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations. Ensure that the customer is informed of any planned maintenance or other scheduled events likely to impact delivery of the customer's service.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations. Ensure that the customer is informed of any planned maintenance or other scheduled events likely to impact delivery of the customer's service.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations. Ensure that the customer is informed of any planned maintenance or other scheduled events likely to impact delivery of the customer's service.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Inform Customer on QoS Impacts

Appears on these diagrams:

• 1.3.8.2 Manage QoS/SLA Violation

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

---