Frameworx Process: Take QoS Violation Action

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.2.2

Original Process Identifier: 1.1.1.7.2.2

Maturity Level: 4

Description

Take the appropriate actions when a soft threshold is crossed or the agreed QoS is violated. Ensure that action is undertaken to resolve the degradation or violation

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Take the appropriate actions when a soft threshold is crossed or the agreed QoS is violated. Ensure that action is undertaken to resolve the degradation or violation

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Take the appropriate actions when a soft threshold is crossed or the agreed QoS is violated. Ensure that action is undertaken to resolve the degradation or violation

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Take QoS Violation Action

Appears on these diagrams:

• 1.3.8.2 Manage QoS/SLA Violation

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

---