Frameworx Process: Analyze QoS Violation

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.2.1

Original Process Identifier: 1.1.1.7.2.1

Maturity Level: 4

Description

Analyze all the information related to a QoS/SLA degradation or violation

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Analyze all the information related to a QoS/SLA degradation or violation

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Analyze all the information related to a QoS/SLA degradation or violation

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Analyze QoS Violation

Appears on these diagrams:

• 1.3.8.2 Manage QoS/SLA Violation

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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