Frameworx Process: Develop Service Improvement Plans

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.3.3

Original Process Identifier: 1.1.2.4.3.3

Maturity Level: 4

Description

Where appropriate service improvement plans are not available this process is responsible for developing appropriate service improvement plans.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Where appropriate service improvement plans are not available this process is responsible for developing appropriate service improvement plans.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Where appropriate service improvement plans are not available this process is responsible for developing appropriate service improvement plans.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Develop Service Improvement Plans

Appears on these diagrams:

• 1.4.7.3 Improve Service Quality

Frameworx Applications (Automated eTOM to TAM)

• Service Problem Reception

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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