Category: (4) eTOM Process Type
Process Identifier: 1.3.3.6.1
Original Process Identifier: 1.1.1.5.7.1
Maturity Level: 4
Continuously modify the Customer Order status. Monitor the jeopardy status of customer orders, escalating customer orders as necessary.
Continuously modify the Customer Order status. Monitor the jeopardy status of customer orders, escalating customer orders as necessary. The status of order will be changed at each level in order handling according to work flow: •All those issued customer order which are not preauthorized are set in ‘pending’ state •Validate order will passed to ‘acknowledged’ state (if invalid, order gets ‘rejected’) •Feasible order (completing the impact analysis) will be ‘committed’ in case order is not ‘cancelled’ (leads to cancelled state) (if infeasible, order gets ‘rejected’) •As the order progress for completion will set to ‘completed’ (in case not cancelled) •The 3 terminal states: completed, cancelled and rejected will finally leads to ‘closed customer order’
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Continuously monitor the status of customer orders.
Reserved for future use.
Enterprise Sales