Category: (4) eTOM Process Type
Process Identifier: 1.3.3.5.2
Original Process Identifier: 1.1.1.5.6.2
Maturity Level: 4
Create a Customer Order of the relevant initiating sales request in the inventory with all information including the status and relationships with Product, Product Specification, Product Offering, Customer Account, Product Price applied and all related roles.
Not used for this process element
Reserved for future use.
Reserved for future use.
Reserved for future use.
This process separates the off the self components from the bespoke components required for resolution of the Customer Order.
Issue a customer order, creating a record of the relevant initiating sales request and the associated customer order.
Where the initiating request for a purchased product offering has special or unusual requirements, if a specific feasibility assessment has been previously undertaken, create a record of the relevant initiating request information. If a specific feasibility assessment has not been previously undertaken, mark the issued customer order as requiring special handling.
Enterprise Service Order managemnt