Frameworx Process: Filter Service Alarm Event Notifications

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.7.2

Original Process Identifier: 1.1.2.3.7.2

Maturity Level: 4

Description

This process encompasses the correlation of redundant, transient or implied service alarm event notifications with a specific “root cause” service alarm event notification and associated service alarm event record.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process encompasses the correlation of redundant, transient or implied service alarm event notifications with a specific “root cause” service alarm event notification and associated service alarm event record.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process encompasses the correlation of redundant, transient or implied service alarm event notifications with a specific “root cause” service alarm event notification and associated service alarm event record.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Filter Service Alarm Event Notifications

Appears on these diagrams:

• 1.4.6.7 Survey & Analyze Service Problem
• 1.4.6.7 Survey & Analyze Service Problem Flow

Frameworx Applications (Automated eTOM to TAM)

• Service Data Collection

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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