Category: (4) eTOM Process Type
Process Identifier: 1.3.3.8.2
Original Process Identifier:
Maturity Level: 3
Track, monitor and manage order fallout based on order priority, jeopardy status of the order, fallout impact and availability of resources. Escalate order fallout to the appropriate entity as per the escalation guideline defined. Initiate customer order handling process to notify order status to customers.