Category: (3) eTOM Process Type
Process Identifier: 1.2.11.4
Original Process Identifier:
Maturity Level: 3
Ensuring the product inventory repository accurately captures and records all identified product details, through use of automated or manual audits. Monitoring and reporting on the quality of the information maintained in the inventory. The product inventory maintains records of all products, their interactions with the enterprise, and any other product related- information, required to support CRM and other processes. The product inventory is also responsible for maintaining the association between customers and purchased product instances, created as a result of the Order Handling processes.
Not used for this process element