Category: (4) eTOM Process Type
Process Identifier: 1.6.1.1.1
Original Process Identifier:
Maturity Level: 4
Identify Consumer Security or Privacy Interests, in particular the areas of activity exposed to consumer rights and privacy regulation.
Identify Consumer Security or Privacy Interests informs any strategy or intents adopted or executed by the enterprise, in particular the areas of activity exposed to consumer rights and privacy regulation. Note: An enterprise needs to continuously validate and correct its understanding of the interests of participating consumers of the enterprise's services and products. Most markets are subject to shifting concerns and regulations, and changes in how consumers view their exposures to those concerns.