Category: (4) eTOM Process Type
Process Identifier: 1.6.3.1.6
Original Process Identifier:
Maturity Level: 1
Provide an initial welcome to a party, create an initial engagement plan, provide information useful to a party's success, and provide training.
Develop Party Relationship provides an initial welcome to the party with whom a relationship has started. It creates an initial engagement plan which includes rules of engagement, initial plans for training, and describes the on-boarding process in more detail. Material is provided to a party that they should find useful as their relationship with an enterprise continues to be developed, such as downloadable resources and brochures/datasheets/whitepapers. It also provide online and in person training, ongoing training on new solutions, new marketing strategies, and so forth.