Category: (4) eTOM Process Type
Process Identifier: 1.6.10.7.3
Original Process Identifier:
Maturity Level: 4
Provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Party Problem Handling processes.
Provide Party Problem Management Report produces management reports and any specialized summaries of the efficiency and effectiveness of the overall Party Problem Handling processes. It records, analyzes, and assesses the party problem status changes to provide reports and any specialized summaries of the efficiency and effectiveness of the overall Party Problem Handling processes. These specialized summaries could be specific reports required by specific audiences, such as partners. Note that lists of recipients related to a process such as this can be maintained by a generalized process such as Process Management & Support that is part of Enterprise Effectiveness Management in the Enterprise domain.