Category: (4) eTOM Process Type
Process Identifier: 1.6.10.5.1
Original Process Identifier:
Maturity Level: 4
Resolve a party problem and record how the inquiry was resolved.
Record Party Problem Resolution resolves a party problem and records how the inquiry was resolved. For example, a party may accept that a product is now working properly after its underlying service(s) and/or resource(s) have been reconfigured or replaced in the case of resource(s).