Category: (5) eTOM Process Type
Process Identifier: 1.6.10.2.1.3
Original Process Identifier:
Maturity Level: 4
Receive a response to the request for support in assessing a party problem from an external party.
Receive Response for External Party Support for Party Problem receives a response to the request for support in assessing a party problem from an external party. The external party then becomes involved in the assessment process if their response indicates acceptance of the request.