Category: (5) eTOM Process Type
Process Identifier: 1.6.10.2.1.1
Original Process Identifier:
Maturity Level: 4
Identify a potential external party that may provide support in assessing a party problem.
Identify External Party for Party Problem Assessment identifies a potential external party that may provide support in assessing a party problem. An external party may be a partner or supplier associated with the product offering that was acquired by a party the reports a problem.