Category: (4) eTOM Process Type
Process Identifier: 1.6.10.2.4
Original Process Identifier:
Maturity Level: 4
Identify the root cause of a party problem.
Isolate Party Problem identifies the root cause of a party problem. It verifies whether the product is being used correctly, performs diagnostics based on information provided by a party to determine whether the root cause of the party problem is linked to the underlying services/resources. It also updates a party problem, as required during the assessment, and when the root cause has been identified.