(3) eTOM Process Type Analyze Party Problem Trend

Category: (3) eTOM Process Type

Process Identifier: 1.6.10.9

Original Process Identifier:

Maturity Level: 4

Description

Undertake trend analysis on party problems.

Extended Description

Analyze Party Problem Trend conducts trend analysis on party problems. Trend Analysis may report the results of trend analysis to the Product Specification & Offering Development & Retirement process to influence the development of new and/or modified product offerings. Results may also indicate the effectiveness of the overall Party Problem Handling process.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions