Category: (3) eTOM Process Type
Process Identifier: 1.6.10.8
Original Process Identifier:
Maturity Level: 4
Close a party problem when the problem has been resolved.
Close Party Problem closes a party problem when a problem has been resolved. It monitors the status of all open party problems and recognizes that a party problem is ready to be closed when the status is changed to resolved. This process provides this information to Provide Party Problem Change Notification which notifies applicable parties that a problem has been closed.