Category: (3) eTOM Process Type
Process Identifier: 1.6.10.5
Original Process Identifier:
Maturity Level: 4
Resolve a party problem and record how the inquiry was resolved. Update a party problem status to resolved.
Resolve Party Problem resolves a party problem and makes the results of the assessment and investigation available to other processes. It records how a party problem inquiry was resolved. For example, a party may accept that a product is now working properly after its underlying service(s) and/or resource(s) have been reconfigured or replaced in the case of resource(s). It also updates the status of a party problem to resolved and informs the Close Party Problem process that a party problem has been resolved. Note that external parties may also be involved in the resolution.