Category: (3) eTOM Process Type
Process Identifier: 1.6.10.3
Original Process Identifier:
Maturity Level: 4
Prepare and submit a party problem to another party.
Prepare Party Problem process prepares and submits a party problem to another party. A submission may supply additional information if requested by the party. A party problem may be prepared and submitted by an enterprise as a result of a failure of a product to work or to work ineffectively.