Category: (3) eTOM Process Type
Process Identifier: 1.6.10.2
Original Process Identifier:
Maturity Level: 4
Assess a party problem to determine the nature of a problem and to isolate a problem.
Assess Party Problem assesses a party problem to determine the nature of a problem and to isolate a problem. The responsibilities of these processes include, but are not limited to: - Involving external parties if necessary to assess a party problem - Verifying whether the information supplied by a party is correct - Categorizing a party problem - Updating the party problem as required during the assessment and when the root cause has been identified.