Category: (5) eTOM Process Type
Process Identifier: 1.1.19.2.7.3
Original Process Identifier:
Maturity Level: 4
Identify and report possible loyalty program abuse.
Identify Loyalty Program Abuse identifies and reports possible loyalty program abuse. For example, a loyalty program member may repeatedly earn currency, redeem currency, and then return the offering(s) used to earn currency. Possible abuse may be communicated to Initiate Leaving Loyalty Program.