Category: (5) eTOM Process Type
Process Identifier: 1.1.19.2.6.2
Original Process Identifier:
Maturity Level: 4
Complete the process for a loyalty program participant to leave the program.
Complete Leaving Loyalty Program completes the process for a loyalty program participant to leave the program. A participant's status may be changed to reflect they are no longer a member, or the participant may be removed (deleted) from the program. Information is provided to the Provide Loyalty Account Communication process so that a notification of termination in the program can be prepared and send to a participant.