Category: (6) eTOM Process Type
Process Identifier: 1.1.19.2.5.3.1
Original Process Identifier:
Maturity Level: 4
Prepare a loyalty program communication to a participant or for internal use by an enterprise.
Prepare Loyalty Account Communication prepares a loyalty program communication to a participant or for internal use by an enterprise. Communications may be a loyalty program account summary, notification of tier upgrade/downgrade, reward notifications, upcoming expiration or expiration of program currency. Other Loyalty Program Operation processes may provide information via a notification to this process should be contained on the communication.