Category: (5) eTOM Process Type
Process Identifier: 1.1.19.2.5.3
Original Process Identifier:
Maturity Level: 4
Prepare and send a loyalty program communication to a participant or for internal use by an enterprise.
Provide Loyalty Account Communication prepares and sends a loyalty program communication to a participant or for internal use by an enterprise. Communications may be a loyalty program account summary, notification of tier upgrade/downgrade, reward notifications, upcoming expiration or expiration of program currency. Other Loyalty Program Operation processes may provide information via a notification to this process should be contained on the communication.