Category: (4) eTOM Process Type
Process Identifier: 1.1.19.2.6
Original Process Identifier:
Maturity Level: 4
Begin and complete the process of leaving an enterprise's loyalty program. A loyalty program participant or an enterprise may initiate this process.
Leave Loyalty Program begins and completes the process of leaving an enterprise's loyalty program. A loyalty program participant or an enterprise may initiate this process. An enterprise may initiate the process if the Provide Loyalty Program Operation Report has identified abuse of the program by a participant. Upon leaving a participant's status may be changed to reflect they are no longer a member, or the participant may be removed (deleted) from the program.