Frameworx Process: Contact Customer or Other Party (on regular basis)

Category: (4) eTOM Process Type

Process Identifier: 1.1.9.6.1

Original Process Identifier:

Maturity Level: 4

Description

Contact a customer or another party who offers an enterprise's product offerings associated with each sales account on a regular basis appropriate for the type of account. The purpose is to manage the sales accounts assigned to the sales channel and/or sales manager on a day-day basis.

Extended Description

Not used for this process element

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Contact Customer or Other Party (on regular basis)

Appears on these diagrams:

• 1.1.9.6 Manage Sales Accounts

Issues

• Business Process Framework 17.0 Addition

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