Category: (5) eTOM Process Type
Process Identifier: 1.1.11.3.2.1
Original Process Identifier:
Maturity Level: 4
Initiate contact with a sales lead to acknowledge their interest via the Customer or Party Interaction Management process.
Initiate Interaction With Sales Prospect initiates contact with a sales prospect to acknowledge their interest via the Customer or Party Interaction Management process. This process may be repeated based on the response to the interaction that is provided to the Gather Sales Prospect Needs and based on the results of Analyze Sales Prospect Needs and Identify Sales Prospect Potential Solutions processes.