Category: (5) eTOM Process Type
Process Identifier: 1.1.11.2.2.1
Original Process Identifier:
Maturity Level: 4
Initiate contact with a sales lead to acknowledge their interest via the Customer or Party Interaction Management process.
Initiate Interaction With Sales Lead initiates contact with a sales lead to acknowledge their interest via the Customer or Party Interaction Management process. This process may be repeated based on the response to the interaction that is provided to the Record Additional Sales Lead Information process.