Category: (5) eTOM Process Type
Process Identifier: 1.1.11.1.2.1
Original Process Identifier:
Maturity Level: 4
Initiate contact with a party to acknowledge their interest via the Customer or Party Interaction Management process.
Initiate Interaction With Sales Contact initiates contact with a party to acknowledge their interest via the Customer or Party Interaction Management process. This process may be repeated based on the response to the interaction that is provided to the Record Additional Sales Contact Information process.