Category: (4) eTOM Process Type
Process Identifier: 1.1.11.1.2
Original Process Identifier:
Maturity Level: 4
Initiate interaction with a sales contact, record additional information about the contact, and make updates a contact's information.
Develop Sales Contact initiates contact with a party to acknowledge their interest via the Customer or Party Interaction Management process. It records more party information about a contact, such as offerings that are of interest, and updates any information about a contact based on interaction(s) with them.