Category: (3) eTOM Process Type
Process Identifier: 1.1.11.1
Original Process Identifier:
Maturity Level: 4
Manage all sales contacts between potential or existing parties and the enterprise.
Manage Sales Contact manages all contacts between potential or existing parties and the enterprise. It deals with the creation of a contact, its development and updates to it. This process interacts with Customer Interaction Management and Party Interaction Management to manage the contact once an Market/Sales related interaction is initiated by a party.