Category: (4) eTOM Process Type
Process Identifier: 1.2.10.3.1
Original Process Identifier:
Maturity Level: 4
Identify a potential product requiring proactive maintenance and/or replacement.
Identify Proactive Maintenance Product extracts and analyzes, including undertaking trend analysis, historical and current reported customer/party problems and performance reports to identify a potential product requiring proactive maintenance and/or replacement.