Category: (3) eTOM Process Type
Process Identifier: 1.2.10.3
Original Process Identifier:
Maturity Level: 4
Proactively undertake statistically driven preventative and scheduled product maintenance activities and monitoring.
Proactive Product Maintenance proactively undertakes statistically driven preventative and scheduled product maintenance activities and monitoring. to ensure that products are working effectively and efficiently. Responsibilities of these processes include, but are not limited to: - Extracting and analyzing, including undertaking trend analysis, historical and current reported customer/party problems and performance reports to identify potential products requiring proactive maintenance and/or replacement - Requesting scheduling of additional customer/party product data collection to assist in the analysis activity - Developing and managing customer/party product proactive maintenance programs - Requesting product provisioning activities to prevent anticipated customer/party problems associated with product identified in the analysis activities. Maintenance is actually performed on the underlying service(s) and/or resource(s) used to realize the product. Note: This process uses a to-be developed generalized process that performs proactive maintenance for products, service, and resources. It could be located in the Enterprise domain / Common Enterprise Process area.