Category: (5) eTOM Process Type
Process Identifier: 1.2.9.2.4.1
Original Process Identifier:
Maturity Level: 4
Make a request to return one or more purchased product offerings.
Request Product Offering Purchase Return make a request to return one or more purchased product offerings. The request can be made in a number of ways, such as via the web, phone or email. The request may be to send one or more offerings back for refund, exchange with another offering or offerings, or to replace one or more product offerings.