Category: (4) eTOM Process Type
Process Identifier: 1.2.9.2.4
Original Process Identifier:
Maturity Level: 4
Return one or more purchased product offerings after receipt by the purchasing party.
Return Product Offering Purchase returns one or more purchased product offerings after receipt by the purchasing party. Before making a return the purchasing party obtains authorization to make the return. Once the returned offering(s) are received by the appropriate logistics process it will initiate a credit for the returned offering(s).