Frameworx Process: Monitor and Report on QoS/SLA capability

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.12.3

Original Process Identifier: 1.2.4.1.3

Maturity Level: 4

Description

Monitoring, and report on the capability of the Customer QoS/SLA Management processes

Extended Description

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Monitor and Report on QoS/SLA capability

Appears on these diagrams:

• 1.2.4.1 Support Customer QoS/SLA

Issues

• Business Process Framework 16.5 Addition

---