Frameworx Process: Proactive performance Monitoring

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.12.2

Original Process Identifier: 1.2.4.1.2

Maturity Level: 4

Description

Proactively monitor and assess the performance of purchased product offerings

Extended Description

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Proactive performance Monitoring

Appears on these diagrams:

• 1.2.4.1 Support Customer QoS/SLA

Issues

• Business Process Framework 16.5 Addition

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