Category: (5) eTOM Process Type
Process Identifier: 1.7.8.1.3.4
Original Process Identifier:
Maturity Level: 4
Calculate Metrics process provides capability to calculate the final business KPIs based on the data set by using the available algorithms.
Calculate Metrics process provides capability to calculate the final business KPIs based on the data set by using the available algorithms. The business metrics could be standard defined for example TMForum Metrics or any arbitrary or ad hoc metrics as required.