Category: (2) eTOM Process Type
Process Identifier: 1.7.8
Original Process Identifier:
Maturity Level: 4
Processes that occur throughout the enterprise, and, as such, they could be placed in two or more domains. This includes metric management processes and feature/property management processes, as well as policy management processes, location management processes, and calendaring (such as appointment scheduling) when they are added, and so forth.
Common Enterprise Processes contains processes that occur throughout the enterprise, and, as such, they could be placed in two or more domains. This includes metric management processes and feature/property management processes, as well as policy management processes, location management processes, and calendaring (such as appointment scheduling) when they are added, and so forth. A key characteristic of Common Enterprise Processes is that they can execute on their own, do represent “true” business processes, but may require specialization. For example, a policy can be defined and associated with Catalog Specification to govern the content of catalogs described by the specification; or the specification of a loyalty rule may represent a specialization of the process that defines a policy rule.